Reference

How kariya Handles Your Personal Information

This privacy policy explains exactly what data we collect when you open an account, make a deposit via bKash, Nagad, or Rocket, and use our platform.

Account data protectionbKash, Nagad, Rocket wallet privacyYour right to access and delete dataSecure data storage practicesContact path for data requests

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DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Data security is built into how our platform operates. Your account credentials, payment wallet references, and session history are handled with access controls that limit who inside our team can view them. Here is how we approach the four key areas of your privacy.

Encrypted Storage Your account data — including bKash and Nagad wallet references — is stored with encryption. We use SSL connections on every page where personal or payment data is transmitted to prevent interception.

Cookie and Session Control We use session cookies to keep you logged in and functional cookies to remember your preferred payment method. You can clear or block cookies through your mobile browser settings without losing your account access.

Data Retention Period We retain your account and transaction data for as long as your account is active and for a reasonable period after closure to handle any pending disputes or Rocket wallet refund requests.

Requesting Data Changes You can request a copy of the personal data we hold, ask us to correct inaccurate records, or request deletion of your account data by contacting support with your registered phone number.

What We Collect and Why We Collect It

kariya Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we collect your name, email address, phone number, and the mobile wallet details you use — bKash, Nagad, or Rocket — to process deposits and withdrawals. We collect this data to verify your identity, process transactions, and keep your account secure.

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We do not sell your personal data to third parties. Transaction records connected to your Nagad or Rocket wallet are retained for the period required to resolve disputes and meet any applicable compliance obligations. Device identifiers and session data are logged automatically each time you log
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in from a mobile browser or app — this helps us detect unusual access and protect your account. Cookies are used to maintain your session and remember your payment method preference between visits. You can manage cookie preferences through your browser settings at any time. We
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may share data with payment processors strictly to complete your bKash, Nagad, or Rocket transaction — no broader sharing occurs without your consent. All data handling under this policy is subject to the laws of the jurisdiction you access our platform from, and eligibility to use
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our services depends on your local law and eligible region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA REQUEST CONTACT

How to Reach Us About Your Privacy

If you want to access, correct, or delete your account data, our support team is the right place to start. You can reach us by email, through live chat on the platform, or via our help desk. We aim to respond to all data-related requests within a reasonable timeframe. When contacting us about your bKash or Nagad wallet data specifically, include your registered phone number so we can locate your account quickly.

Common Questions About Your Privacy at kariya

These are the questions we hear most often about data, account privacy, and how we handle your information. If your question is not covered here, contact support directly.

We collect your name, phone number, email address, and the mobile wallet details — bKash, Nagad, or Rocket — you register for deposits and withdrawals. No unnecessary data is collected beyond what account operation requires.

We share wallet data only with the payment processor required to complete your transaction. We do not sell or transfer your bKash or Nagad details to any third party for marketing or other purposes.

Contact our support team via email or live chat with your registered phone number. We will identify your account and provide the data we hold in a readable format within a reasonable response period.

Yes. Submit a deletion request through the help desk form or by emailing support. We will remove your data subject to any retention obligations for outstanding transactions or dispute records connected to your account.

We use session cookies to keep you logged in and functional cookies to remember your Rocket or bKash payment preference. You can block or clear cookies via your browser settings without losing your login credentials.

This policy covers how we handle data for all accounts. However, your ability to use the platform depends on your local law and eligible region — availability is not the same in every area and location does not change data rights.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How kariya Handles Your Personal Information

How We Protect and Manage Your Account Data

How to Reach Us About Your Privacy

Common Questions About Your Privacy at kariya

01 What personal data does kariya collect when I open an account?

02 Does kariya share my bKash or Nagad wallet details with anyone?

03 How can I request a copy of the data kariya holds about me?

04 Can I ask kariya to delete my account data?

05 How does kariya use cookies, and can I turn them off?

06 Does this privacy policy apply regardless of where I am in Bangladesh?

Privacy Policy

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