Reference

Terms That Govern Your kariya Account

These terms set out what you agree to when you open an account on kariya and use any part of the platform — deposits via bKash, Nagad, or Rocket included.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredTerms updated when notifiedContact us for queries
kariya Terms That Govern Your kariya Account
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear — whether it is about your bKash deposit conditions, account restrictions, or eligibility in your region — our support team is here to walk you through it. Reach out through the channels below and include your registered account details so we can respond accurately.

Live Chat Open the chat window from any page on kariya. Describe your terms query and include your account reference so our team can pull up the right details quickly.
Email Support Write to our support address for detailed terms questions. Attach any relevant screenshots and state whether your query relates to payments, account restrictions, or eligibility.
Account Help Centre Log in to your account and visit the help section. You can submit a formal terms query there, and responses are tied directly to your account record for accuracy.
HOW WE HANDLE THIS

How kariya Manages Your Account Under These Terms

We apply these terms consistently across all accounts. If something in your account history raises a question — a payment dispute, a login anomaly, or a withdrawal verification step — we follow the process set out in these terms before taking any action. You can request a review at any point through live chat or email.

Payment Verification

Withdrawals to bKash, Nagad, or Rocket are matched against the wallet used for deposit. This verification step is required under these terms before any payout is processed.

Account Security

Your account is protected by a one-time password sent to your registered mobile number at login. Never share this OTP. Any breach you become aware of must be reported to us immediately.

Data Retention

We retain account records, transaction logs, and identity details for as long as required under these terms and applicable law. You may request details of what we hold by contacting support.

Terms Change Requests

If you believe a term has been applied incorrectly to your account, submit a written query via email. We will review and respond within the timeframe stated in our support policy.

Common Questions About These Terms

Below are questions we hear often about how these terms work in practice — from account eligibility to what happens when a payment dispute arises.

Yes. Every transaction processed through your account — including bKash, Nagad, and Rocket transfers — falls under these terms. Completing a wallet payment confirms your acceptance of the payment conditions.

Access depends on your local law and whether your region is eligible. You are responsible for checking whether using kariya complies with the laws where you are located before opening an account.

We notify you through your registered account or a visible platform notice. Continuing to use kariya after the effective date of the change means you have accepted the updated terms.

No. Your account is personal and non-transferable. Sharing login details or allowing another person to operate your account is a breach of these terms and may result in account restriction.

Contact support via live chat or email with your account reference. We will review the case against these terms and respond with our findings and any action we intend to take.

Contact our support team through live chat or email and request closure. Any pending withdrawals to your Rocket, Nagad, or bKash wallet will be processed through our standard verification steps before the account is closed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.